n Trying to send a TeamUpdate message may fail if Microsoft Project does not detect that a change in the task has occurred. This can happen if you change work on resource assignments and the shuffling of work doesn't change a task's or assignment's start or finish date. For example, suppose you have a 1d fixed duration task with resource R1 assigned with 8h of work. Suppose you've sent a TeamAssign message and R1 accepted and you've updated the project. If you change R1's work to 16h and try to send a TeamUpdate message, you won't be able to, because the task is fixed duration the finish date does not change. Another example would be a 1d task with R1 and R2 each with 8h of work. If the TeamAssign message has been sent, accepted and the project updated, if you then change R1's work to 4h and units to .5 and R2's work to 12h and units to 1.5, no change will be detected and you won't be able to send an Update message.
n If when a workgroup message is clicked to read it, the user may receive a message that says "Attachment could not be retrieved..." Make sure the default delivery point in their email profile isn't set to none. To find out, open the Mail Control Panel and for the given profile, click the Delivery tab; check the "Deliver new mail to the following location" option for the correct location.
n When opening a team message from your inbox, you may receive the message "An error occurred during initialization. The attachment file could not be opened." If you open the attached file, however, everything works correctly. This error may occur if your email profile Delivery option is set to None. Verify by double clicking the Mail icon in the Control Panel, switch to the Delivery tab and check the option “Deliver new mail to the following location:” has something other than None selected. The custom message is trying to find the location of the "active" Inbox, whether it is in a personal store (*.pst file) or your Mailbox on the mail server.
n If you receive an error message when opening a reply from a team status report check both the registry entry HKEY_CURRENT_USER\Software\Microsoft\Mail\Custom Messages and the MSMAIL32.ini files. They should both have the following value
Under the registry key HKEY_CURRENT_USER\Software\Microsoft\Mail\Custom Messages
Value Name: IPM.Microsoft Project.Workgroup Mail
Value Entry: 3.0;;;;opml32.dll;openmail.exe <PARAMBLK>;1111200000000000;;;;
Under the MSMAIL32.ini the entry should read:
IPM.Microsoft Project.Workgroup Mail =3.0;;;;opml32.dll;openmail.exe <PARAMBLK>;1111200000000000;;;;
If a user is using workgroup messaging via Lotus Notes, ccMail, Novell Groupwise or any other MAPI compliant system, the manager must enter his/her email address into the Tools - Options - General tab - User Name field. Otherwise when resources try to reply to team messages there will be no address on the To line.
Note
You can use the friendly name such as John Smith as long as it can be correctly resolved to the correct email address or enter the actual email address such as Johnsm or Johnsm@MSN.com.
Requirements to run cc: Mail: service, available for Microsoft Outlook, with Microsoft Project.
n The post office database must be a DB6 database.
n You do need to make sure that the Win.ini file [Mail] section has at least the values "MAPI=1" and "MAPIX=1".
n The project manager's name is in the User Name field in the General tab of the Options dialog.
This ensures that replies to team messages can be sent back to the project manager.
For information on the requirements for cc:Mail, see the following Knowledge Base article: Q163290.
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