Some participants also found difficulty recognizing the button
“Find Train” to start searching, as it was small and rather “Book A Hotel” label seemed very clear and obvious which was right below the button. They also found the table of result not very clear as the row was wrapped onto several lines to fit in the small screen.
4.4 Task 4
For the fourth task, participants used Hotmail (English and French), Yahoo, AOL, Gmail, Virgilio (Italian) or the university provided email depending upon their own preferences. Out of twelve participants, one participant did not feel comfortable to perform this task both on desktop and mobile browser.
Before signing in, mobile browser displayed a warning message that the communication between the phone and the page is not secure. So, as it was a matter of security, one of the participants decided not to continue. But, other participants did not have any problem to continue. But, AOL users could not sign in because the link to *) just appeared as a label on mobile browser. Most of the participants also had problem logging in first time because of difficulty of typing combination of lowercase and uppercase letters, numbers and symbols. One participant gave up the task after just one attempt to sign in.
Gmail and Hotmail users had difficulty figuring out the input field for writing the actual message. Even though ellipses appear on the message field All the fields were of same size and the message field did not have label and also there was no spacing between two unrelated fields which caused the confusion.
Also after composing email on Hotmail, participant found inconvenient to scroll back to the top of the page to find the link/button to send email. Hotmail users encountered more
problems when they tried to sign out from the page. The familiar Sign Out button seen on desktop browser appeared as the text link
" " ) of three participants who used H "
and were unable to sign out, but one participant worked out as he remembered from desktop browser that the button was between
" *5 / 6 *7 )
) *8
* " "
background, which actually appears as a button on the page when viewed on desktop. After spending a lot of time finding the link and once logged in, participant was unable to find the link for the mailbox and finally gave up the task.
After completing the first three tasks, two of the participants panicked even before attempting the task 4, as from their previous experiences they presumed it would be more difficult to send emails from mobile phone. However, even with all the difficulty, one of them did manage
complete the task.
One of three participants who completed this task said that all the advertisements, banners and images were unnecessary as they just caused confusion. One of them thought sending email from mobile is a good idea and next time he will be able to send email with fewer problems but was not sure how much it would cost him. He thought using small-screen mobile phone it is probably good idea for checking emails then writing while on the move. Because of the difficulty and very poor experience, the third participant who completed all the tasks said that he would not bother checking email on mobile again.
5. DATA ANALYSIS
All the evaluation results were analyzed to identify the user experience on mobile browser compared to desktop browser. Below results highlights the usability problems that participants faced during the eval
subjective feelings in using the mobile phone for web browsing.
5.1 Incidents
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